PRIVACY POLICY

TERMS OF USE

THE VENIA COLLECTION WEBSITE AND RELATED SERVICES ARE MADE AVAILABLE TO YOU PURSUANT TO THE FOLLOWING TERMS AND CONDITIONS AND ANY OTHER RULES POSTED ON OUR SITE. WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON OUR WEB SITE IS ACCURATE, COMPLETE, OR CURRENT. THIS INCLUDES PRICING AND AVAILABILITY INFORMATION. WE RESERVE THE RIGHT TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE.

 

 

COPYRIGHT & TRADEMARKS

ALL CONTENT OF OUR WEBSITE INCLUDING TEXT, GRAPHICS, LOGOS, BUTTON ICONS, & PHOTOGRAPHY IS PROPERTY OF VENIA COLLECTION AND IS PROTECTED BY UNITED STATES AND INTERNATIONAL COPYRIGHT LAWS. YOU MAY COPY, FORWARD, AND PRINT HARD COPIES OF PAGES FROM THIS WEB SITE SOLELY FOR PERSONAL, NON-COMMERCIAL PURPOSES RELATED TO PLACING AN ORDER OR SHOPPING WITH VENIACOLLECTION.COM. ANY OTHER USE OF OUR WEB SITE, INCLUDING REPRODUCTION, IS STRICTLY PROHIBITED WITHOUT OUR PRIOR WRITTEN PERMISSION.

 

 

PRIVACY

VENIACOLLECTION.COM RESPECTS OUR CUSTOMERS ACCOUNT INFORMATION AS PRIVATE AND CONFIDENTIAL INFORMATION AND DOES NOT SHARE THIS WITH OUTSIDE PARTIES. ALL ORDERS ARE PLACED THROUGH THE SSL SECURE THIRD PARTY BLUEHOST.COM AND INFORMATION COLLECTED IS USED SOLELY FOR THE PURPOSE OF SHOPPING WITH VENIACOLLECTION.COM AND WILL NOT BE SHARED UNDER ANY CIRCUMSTANCES.

 

 

RETURN POLICY

RETURNS OR EXCHANGES CAN BE MADE FOR ANY GARMENT FOR ANY REASON WITHIN 14 DAYS IF IT HAS NOT BEEN DAMAGED OR WASHED, AND HAS ALL ORIGINAL TAGS ATTACHED. ALL RETURNS MADE AFTER 14 DAYS ARE ONLY AVAILABLE FOR CREDIT EXCHANGE.

ONCE WE RECEIVE THE GARMENT, WE WILL ISSUE A FULL REFUND, OR ISSUE AN EXCHANGE.

FOR ANY RETURNED OR EXCHANGED ITEMS, YOU WILL NOT BE REFUNDED THE ORIGINAL COST OF SHIPPING, AND YOU ARE RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. FOR EXCHANGED ITEMS, WE WILL PAY THE COST OF RE-SHIPPING ONCE THE GARMENT IS RECEIVED.

PLEASE USE THE FORM ON OUR SHIPPING & RETURNS PAGE TO SUBMIT A REQUEST. 

 

 

INTERNATIONAL CUSTOMS & DUTIES POLICY

ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. THE RECIPIENT MUST PAY THESE CHARGES, AS WE DO NOT TAKE RESPONSIBILITY FOR THESE COSTS AND DO NOT OFFER COMPENSATION TO COVER ANY OF THESE CHARGES. UNFORTUNATELY, WE HAVE NO CONTROL OVER THESE CHARGES, AND ARE NOT ABLE TO TELL YOU WHAT THE COSTS MAY BE, AS CUSTOMS POLICIES AND IMPORT DUTIES DIFFER FROM COUNTRY TO COUNTRY.

 

 

EXCESSIVE / FLAGGED SHIPPING + RETURNS

VENIA COLLECTION REGULARLY MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR SHIPPING + RETURN POLICIES. WE MAY FLAG SOME CUSTOMERS WHO MEET OUR CRITERIA FOR EXCESSIVE RETURNS OR ABUSE OF THESE POLICIES. CUSTOMERS WHO ARE FLAGGED MAY BE SUBJECT TO OUR REVIEW, AND REVOCATION OF STANDARD CUSTOMER RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

 

 

PURCHASE FOR PERSONAL USE ONLY

YOU MAY PURCHASE PRODUCTS ONLY FOR PERSONAL USE AND NOT FOR RESALE. THIS INCLUDES ALL PIECES, BUT IS NOT LIMITED TO MEN’S CLOTHING, WOMAN’S CLOTHING, ACCESSORIES. RESALE AND REBRANDING IS PROHIBITED.

 

 

CUSTOMER SUPPORT / PRESS

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